Lookout Mountain is fortunate to have a plethora of extremely smart and hardworking people within a close proximity of one another. From doctors and lawyers to executives, entrepreneurs and teachers, our mountain home is bursting with talented people.
Fortunately for all of us, Will Jackson and his family moved here from northern Virginia about three and a half years ago, in December 2015. Will is the executive vice president and chief medical officer (CMO) at Erlanger Health System. His position includes overseeing everything from the quality and safety of every aspect of the hospital to case management, physician services and Erlanger’s inpatient and outpatient care – and everything in between!
Will elaborated, “We have a great team of providers that is dedicated to patient care and has a fantastic ethos based on a commitment to high-quality cutting-edge medicine, medical education, and care, regardless of one’s ability to pay.”
Under Will’s thoughtful leadership, many wonderful changes have transpired. Will and the Erlanger team have made a concerted effort to prioritize quality, safety, and patient experience. There has been demonstrable improvement in all of these important areas, and Will credits the committed physicians and associates of Erlanger, as well as the partnership developed with their medical staff.
“We are blessed to have superb physician leaders at Erlanger. Several of these physicians live on Lookout, including Argil Wheelock, Mitch Mutter, Patricia McLelland, Dan Fisher, Jody Miller, Marshall Jemison and many others. Cy Huffman was one of my predecessors as chief medical officer and has provided wise counsel and support since my arrival,” Will said.
Will said that his favorite parts of his job involve the people and the mission of Erlanger. He explained, “The physicians, nurses, advanced practice providers, pharmacists, and ancillary staff do the crucial and often unheralded work. My role is to serve them and break down barriers so we can take care of patients and their families with excellence and compassion. Erlanger is an indispensable asset for Chattanooga, and I am privileged to be part of it.”
Likewise, Chattanooga is privileged to have the amazing asset of Will Jackson.
Born in Philadelphia, Penn., Will moved just north of Tampa, Fla., at age 2. He played soccer at Stetson University and then attended medical school at Tulane University in New Orleans. Following medical school, he joined the Army and served nine years in the Medical Corps at Walter Reed Army Medical Center. Following his time there, the family continued to live in Virginia for about 10 years before the Jacksons moved to Chattanooga and he began his work as Erlanger.
Will met his beautiful wife, Kristie, when they were undergraduates. “We have been gleefully married for over 23 years, in large part due to Kristie’s patience, beauty, and wit!” he said, adding that she is an attorney and freelance writer who blogs at kristieejackson.com. The Jacksons’ have three sons who attend McCallie: Dub is a rising senior and has committed to swim at the University of Tennessee; Nate is a rising sophomore and frequently umpires baseball on the mountain; Sam will be in seventh grade next year and gamely tries to emulate his brothers’ athletic exploits and has a wonderful sense of humor.
Meanwhile, in his limited free time, Will enjoys spending time with his family, reading, and eating Chick-fil-A! The entire family loves living on Lookout. In fact, Will observed, “We love everything about this place - Lookout Mountain, Lookout Mountain Presbyterian Church, Fairyland Flash, our wonderful neighbors, the lack of traffic - it has all been a blessing to us. We are grateful to be part of this community.” Indeed, Lookout is grateful to have such a wonderful family in our midst.